Description
Are you fluent in both French and English? Looking for a flexible, work-from-home opportunity? At TalentPop App , we’re building a team of top-tier Virtual Customer Support Agents who are passionate about delivering exceptional customer experiences. If you love helping people and solving problems, this role is for you. Your Role As a Virtual Customer Support Agent, you’ll be the front line of our customer experience. Your responsibilities include: Customer Communication: Respond to inquiries via email, chat, and phone in both French and English. Problem Solving: Assist customers with orders, technical concerns, and general inquiries. Customer Experience: Provide friendly, efficient, and professional support in every interaction. System Navigation: Use tools like Zendesk and Salesforce to manage and track customer interactions. What We’re Looking For Bilingual Fluency: C1/C2 level in French and English (written and spoken). Experience: At least 1 year of customer service experience (BPO, call center, or SaaS preferred). Tech Skills: Comfortable using CRM platforms and online tools. Soft Skills: Strong communication, empathy, and problem-solving abilities. Flexibility: Open to working flexible hours, including weekends if needed. Your Work-From-Home Setup Stable internet connection (minimum 25 Mbps upload/download). Reliable computer (Intel i5 or equivalent minimum). Quiet, distraction-free workspace. Quality headset with microphone. Why Join TalentPop? 100% Remote: Work from anywhere. Career Growth: Opportunities for advancement as we grow. Benefits: Paid time off and monthly health stipend. Incentives: Performance bonuses and holiday rewards. Apply Now Join a dynamic, global team and make an impact through meaningful customer interactions. Apply today! This position is directly with TalentPop App. Grow your career with us!