E-commerce Customer Support Specialist

About Talentpop TalentPop App is hiring ! As a fully remote company, we're committed to building high-performing teams that help leading e-commerce brands deliver exceptional customer experiences. If you're looking for a long-term opportunity with a supportive company that values growth, collaboration, and excellence, we'd love to meet you. E-COMMERCE CUSTOMER SUPPORT SPECIALIST We're looking for an experienced E-commerce Customer Support Specialist who is passionate about helping customers and creating positive experiences with every interaction. If you enjoy solving problems, communicating with people, and working in a fast-paced remote environment, we'd love to hear from you. WHY YOU'LL LOVE WORKING WITH US Annual performance-based salary increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Career advancement opportunities as we continue to grow A collaborative and supportive remote team culture

Provide exceptional customer support through email, phone, live chat, and social media channels. Assist customers with product inquiries, order tracking, shipping updates, returns, exchanges, and general account concerns. Resolve customer issues efficiently while delivering a positive and professional experience. Maintain accurate records of customer interactions and follow established support processes. Collaborate with internal teams to ensure timely resolutions and a seamless customer experience. Consistently deliver thoughtful, high-quality responses that reflect our commitment to excellent service. What We're Looking For Excellent written and verbal English communication skills. At least 1 year of online or remote customer service experience. Experience supporting e-commerce customers is preferred. Experience with platforms such as Shopify, Gorgias, Zendesk, Freshdesk, or similar customer support tools is an advantage. Strong problem-solving skills with great attention to detail. Ability to multitask, stay organized, and thrive in a fast-paced environment. A customer-first mindset with a positive, solutions-oriented attitude. Technical

Personally owned desktop or laptop with an Intel i5 processor (or equivalent) or better. Reliable internet connection with a minimum of 25 Mbps upload and download speed. A quiet, distraction-free workspace suitable for handling customer interactions. APPLICATION INSTRUCTIONS To ensure your application is processed correctly, please follow these steps : When selecting the position, choose "Customer Service" from the list. When prompted for an application code, enter : CS. If you're ready to grow your career with a company that values your skills, supports your development, and recognizes your contributions, we'd love to welcome you to TalentPop App. Apply today and become part of a team that's passionate about delivering exceptional customer experiences.